The Benefits of Hiring Remote Employees in Latam: ArchonOne's Story

In today’s fast-paced tech industry, speed and efficiency are essential to staying ahead.

In this video, we sit down with Michael Silva, founder of ArchonOne - leader in optimizing secure, compliant IT environments—and Emely AI, a cutting-edge AI platform revolutionizing customer support automation.

Michael shares how he faced challenges with slow, inconsistent support from a previous provider for Tier 2 tech responses, leading him to seek better solutions. That’s where Romy Consulting came in.
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The Transformation:

• Faster ticket responses

• Reduced SLA violations

• Increased customer satisfaction

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By partnering with Romy Consulting, ArchonOne onboarded a team of dedicated Tier II techs and a Tier III engineer, resulting in 50-70% savings on payroll costs while maintaining top-tier service quality.

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It’s a partnership that has created a blueprint for companies looking to scale efficiently without breaking the bank.

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Ready to explore how Romy can help your business do the same?

‍Book a discovery call today and start transforming your support operations.